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NiyuCare Privacy Policy

Last updated: 12/03/2025

NiyuCare (“NiyuCare”, “we”, “us”, or “our”) is a Canadian home-care and cleaning services brand fully owned and operated by QuickPlan Scheduling Systems Inc., a British Columbia–based corporation.

This Privacy Policy explains how NiyuCare collects, uses, stores, discloses, and safeguards personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

NiyuCare uses a secure internal technology environment referred to as the NiyuCare Platform to manage scheduling, client information, worker assignments, service delivery, time-tracking, communication, billing, and operational records. The NiyuCare Platform is fully operated under QuickPlan Scheduling Systems Inc.

By using our services or visiting niyucare.ca, you consent to the practices described in this Policy.

1. About NiyuCare & QuickPlan Scheduling Systems Inc.

NiyuCare provides home-care support, personal assistance, and residential cleaning services across British Columbia and other regions of Canada. NiyuCare operates under the legal and corporate structure of:

QuickPlan Scheduling Systems Inc.
British Columbia, Canada

All data collected by NiyuCare is processed under this corporate entity, which governs data protection, system infrastructure, security safeguards, and privacy compliance.

2. Scope of This Policy

This Privacy Policy applies to:

  • Clients and care recipients using NiyuCare services
  • Authorized family members, representatives, or guardians
  • NiyuCare workers, contractors, and applicants
  • Visitors to our website (niyucare.ca)
  • All personal information processed through the NiyuCare Platform

This Policy does not apply to information covered by employment legislation or publicly available information as defined under PIPEDA.

3. Accountability & Governance

QuickPlan Scheduling Systems Inc., operating as NiyuCare, is responsible for all personal information under its control, including information processed or stored within the NiyuCare Platform.

We have appointed a Privacy Officer responsible for implementing this Policy and ensuring compliance with PIPEDA.

Privacy Officer
QuickPlan Scheduling Systems Inc. (NiyuCare Operations)
Email: privacy@niyucare.ca
Mailing Address: QuickPlan Scheduling Systems INC. 329 Howe St Unit #910 Vancouver, BC V6C 3N2

4. Types of Personal Information We Collect

4.1 Clients & Care Recipients

  • Name, phone number, email address, and residential address
  • Authorized contact details (family members or caregivers)
  • Service preferences and scheduling instructions
  • Care-related notes, mobility or safety information, equipment access details
  • Billing information, invoices, and payment status

4.2 Workers & Contractors

  • Name, contact information, and emergency contacts
  • Shift assignments, availability, and schedule history
  • Time-tracking information (check-in/check-out)
  • Payroll details and work-related certifications
  • Background or qualification information required for service delivery

4.3 Website Visitors

  • Form submissions (name, email, phone, message)
  • Device information, browser type, and basic analytics
  • IP address and log data for security and performance

5. Purpose of Collection

We collect personal information strictly for legitimate and operational purposes, including:

  • Providing home-care and cleaning services
  • Scheduling staff efficiently through the NiyuCare Platform
  • Communicating updates, confirmations, and instructions
  • Monitoring service quality and safety
  • Generating invoices and processing payments securely
  • Maintaining operational accuracy and regulatory compliance
  • Protecting clients, workers, and service environments

We do not sell or trade personal information.

6. Consent

NiyuCare obtains meaningful consent for the collection, use, and disclosure of personal information unless otherwise permitted or required by law.

Consent can be:

  • Written - signed service agreements or intake forms
  • Electronic - online forms or email confirmation
  • Verbal - recorded and documented in internal logs

You may withdraw consent at any time, subject to legal or contractual constraints.

7. NiyuCare Platform (Technology & Security)

The NiyuCare Platform is the internal system used to manage client information, worker schedules, operational records, and service delivery. It is developed and maintained by QuickPlan Scheduling Systems Inc.

7.1 System Architecture & Data Hosting

  • Hosted on secure Canadian cloud infrastructure (Azure Canada Central/East)
  • Data encrypted using AES-256-GCM encryption at rest
  • Data encrypted in transit using TLS 1.2+
  • Role-based access controls enforced for staff and administrators
  • Tenant-level logical separation of data for privacy and security
  • Use of secure, versioned, auditable database models
  • Automated backup and recovery mechanisms

7.2 Security Safeguards

  • Strict device and password protection requirements for staff
  • Access logged, monitored, and regularly reviewed
  • Multi-layered firewall and identity protection systems
  • Security patches applied promptly based on severity
  • Internal staff confidentiality and security training
  • Physical safeguards for any printed or offline materials

While no platform can guarantee absolute security, NiyuCare implements industry-standard controls aligned with PIPEDA’s “appropriate safeguards” requirements.

8. Limiting Use, Disclosure & Retention

Personal information is used only for the purposes for which it was collected.

8.1 Disclosure

We may disclose personal information to:

  • NiyuCare staff and contractors who require access for service delivery
  • Authorized family members, where consent is provided
  • Payment processors for billing-related activity
  • Government authorities where legally required
  • Emergency responders where safety is at risk

8.2 Retention

  • Client service records — retained for 7 years
  • Worker employment/assignment data — retained for 7 years after last shift
  • Billing records — retained for 7 years
  • Sensitive care notes — kept only as long as necessary for service continuity

Data is securely deleted, anonymized, or destroyed according to our internal retention schedule.

9. Accuracy

NiyuCare takes reasonable steps to ensure personal information is accurate, current, and complete. Clients and workers may request updates to their information at any time.

10. Access, Correction & Rights

You may request:

  • Access to personal information we hold about you
  • Corrections to inaccurate or incomplete data
  • Information about how your data has been used or disclosed
  • Withdrawal of consent, where applicable

Requests must be sent to the Privacy Officer and will be responded to within the timeframes required by law.

11. Cookies & Website Analytics

NiyuCare.ca uses essential cookies and privacy-respecting analytics tools to improve performance and security. No cross-site tracking or advertising profiling is performed.

12. Third-Party Tools

Third-party services (such as payment processors, email providers, or secure hosting tools) are selected based on their adherence to industry-standard privacy and security practices. They may only access personal information to the extent necessary to provide their specific service.

13. Updates to This Policy

NiyuCare may update this Privacy Policy to reflect changes in services, regulations, or internal practices. When updates are made, the “Last updated” date will be revised.